Freqently Asked Questions

Fexco market is registered with the Australian Securities & Investment company and also registered with the Australian Department of Industry, Innovation & Science.

We take a number of precautionary measures to ensure that the personal details of our investors are held in absolute confidence and are securely stored so as not to be accessible by unauthorized persons.

You can become a part of the company by creating an account on the registration page.

An Investment Advisor is a professional that works for you to create an investment portfolio that is best suited to meet your individual needs. Not all Investment Advisors are created equal. It is important to choose an Investment Advisor who can meet your specific needs and deliver solid returns with good service.

We support the following funding methods: Internet wallets: Bitcoin, Ethereum, Litecoin and Dogecoin

Investors’ funds are held in segregated Cryptocurrency accounts which is completely separate from the company’s accounts. Investors’ funds are kept by ICC Intercertus Capital Limited in first class banks and Cryptocurrency Cold Storage.

Your account will be managed by a professional money manager. We monitor the financial markets every day and regularly review your portfolio to ensure that an optimal blend of investments is being used to meet your individual goals. This provides our clients with many benefits, including more time to pursue what really interests them.

We have no conflicts of interest that could adversely affect your portfolio performance. Unlike many brokers and other financial advisors, we receive no compensation from brokerages or mutual fund companies for investing in their funds. Our only goal is to find the best investments available to meet your objectives.

Three. We have offices in Australia, USA and Switzerland.

More important, however, than satisfying a minimum account size criteria, we are looking for long-term client relationships. It is important to us to establish a relationship with our clients where we are satisfied that our investment style will meet your needs over the long run.

Our strategy is based on a long-term disciplined approach to investing. After reviewing your Client Profile and completing the client interview process, we can develop a portfolio and asset allocation strategy to meet your individual needs and tolerance for risk. We use tactical asset allocation in our ongoing management of your portfolio.

Your Cryptocurrency and Fiat Assets are held in segregated Cryptocurrency accounts. You can easily request a withdrawal and typically have your withdrawal processed and funds transferred to your external wallet address within an hour once this withdrawal request has been approved.

Once our system receives your intended deposit, the deposit amount would be funded into your Trading Portfolio Account instantly. Please contact our Support team through any of our support handles or forward an email to support@fexcomarks.com in any case which you have been charged with the deposit amount but funds are not showing in your Trading Portfolio Account Dashboard.

No. You can withdraw any remaining balance in your account that is not currently being used to secure open trades, however, please note, if the requested amount is lower than the processing fee, we won’t be able to proceed with the request.

There is never any obligation to stay in our program. So in the unlikely event that you are not completely satisfied, you may terminate our relationship at any time by notifying us immediately.

We offers multiple deposit methods and their processing times differ. Before you go ahead and fund your account, please make sure that your account is fully verified and active. Cryptocurrency payments are credited instantly. If there is any delay, please contact Customer support.

The minimum deposit amount for any investment company is dependent on its investment Strategy. Here on fexcomarks, there is no deposit minimum and the minimum investment amount depends on the investment Cycle you intend to be enrolled.

Duplicates of trade made on your account are reported/provided to your web account/contact email.

This depends on the period, as specified on your investment plan. Each investment Cycle is unique and has specified time limit to access profits.

After period of trading an accrued profit on your account, you have the choice of withdrawing all your funds including profits made or keep the funds and withdraw the profits. If our profits become enough to a plan you wish to upgrade, notify us with an email so you can decide on when to upgrade.

On completion of the an investment cycle your Return on Investment (ROI) is instantly credited into your account balance.

It’s swift, convenient and it’s saves time and money.

Cryptocurrencies available for funding:

• Bitcoin
• Ethereum
• Dogecoin
• Litecoin

For Local and International Bank Wire Transfer:

Message the customer support to have a financial officer allocate an account for funding your portfolio.

No. We have a sophisticated Assets Management Protocol that settles the Trading Options risk associated in the Cryptocurrency market. Therefore your assets on Fexco market are safe and secure from liquidation and bankruptcy.

No, Fexco market does not charge fees on deposits.

No, Fexco market does not charge fees on withdrawals. When withdrawing Bitcoin, the minimum Bitcoin Network fee is set dynamically based on blockchain load and can be viewed on the Withdrawal Page.

No, Fexco market charges no trading fee on any completed investment cycle. However Capital Gains Tax applies to every investor once every year.

There is no minimum deposit amount on fexcomarks.

Due to anti-money laundering regulations, withdrawals can only be sent via payment methods by which you funded your account with. Please note that you must withdraw up to 200% of your deposit to your external wallet address only then you may withdraw by another method in your own name as you instruct.

Cryptocurrency withdrawals are typically processed and sent within 1 business day.

Once the withdrawal is approved and processed, it may take only a few hours to receive the payment:

• For Credit/Debit Cards - up to 5 business days
• For e-wallets - 24 hours 
• For Wire transfers - up to 10 business days (depending on your county and Bank)

Kindly note: Saturday and Sunday are not considered business days

Verifying your account is quick and easy. All you need to do is upload your documents while signing up for a Fexco market account or Alternatively upload your documents in the verification section of your account dashboard.

Make sure your documents are saved in the correct format, and that your file name contains letter or numbers only, any other characters will be invalid.

Documents are usually processed within 24 business hours (Saturdays and Sundays are not business days).

Please note: All documents must be valid, clear and full page copies (all 4 corners visible). We cannot accept documents hosted on cloud services.

Bonus Cash Return is a cash back method that involves returning of a part of your investment capital at the end of the investment cycle and this implies and represents a discounted capital. Kindly note that you may not be rewarded a Bonus Cash Return if you cancel your investment cycle at any point and pull out your capital from the ongoing investment cycle. BCR is totally, free, no hidden charges, available for withdrawal and only awarded at the end of an investment cycle.

Reinvesting in any investment cycle has not limits. Investors may invest/reinvest as many times as they may wish in any investment cycle available to their Portfolio but can only be allowed to have a single investment cycle ongoing at any time.